My confirmation says I will receive one maid service and/or one linen exchange. What time should I expect to see the housekeeper and what can I do to prepare for them?

For the health and safety of our guests and our housekeepers, this complimentary service is temporarily on hold during the pandemic.

Your scheduled service date will be found once you have arrived. Housekeepers will arrive any time between 8am and 4:30pm. If the housekeeper arrives on the scheduled day of service and you turn them away, the service cannot be rescheduled. To prepare for the cleaning service please put your personal belongings away. Housekeepers will do their best to clean around personal belongings but are instructed to not touch or move items, cleaning may be limited accordingly. Also please make sure the key is left in the in-box for the housekeeper to access your condo as they do not carry their own keys.